Shipping policy
Shipping & Delivery Policy
Last Updated: [Date]
📦 Shipping Coverage
We ship to all serviceable PIN codes across India (19,000+ locations).
We do NOT ship to: P.O. Boxes, Military addresses, Andaman & Nicobar Islands, Lakshadweep.
👉 Check PIN code serviceability at checkout.
💳 Payment Methods (Prepaid Only - No COD)
✅ Credit/Debit Cards
✅ UPI (GPay, PhonePe, Paytm)
✅ Net Banking
✅ Wallets (Paytm, Mobikwik)
✅ Buy Now Pay Later (Simpl, LazyPay)
🔒 100% Secure Payment via [Razorpay/Paytm/Instamojo]
🚚 Delivery Time
Location Delivery Time
Metro Cities 3-5 business days
Other Cities 5-7 business days
Remote Areas 7-10 business days
📅 Business Days: Monday - Saturday (excluding Sundays & public holidays)
💰 Shipping Charges
Order Value Shipping Fee
Above ₹[999] FREE 🎉
Below ₹[999] ₹[70-100]
Exact charges calculated at checkout based on your location.
📍 Order Tracking
Once shipped, you'll receive:
📧 Email/SMS with tracking number
📱 WhatsApp update (if opted in)
🔗 Live tracking link
📦 Packaging
Perfumes are fragile & flammable. We use:
3-layer bubble wrap
Foam inserts
Sturdy corrugated boxes
"FRAGILE" labels
⚠️ Damaged/Lost Orders
If your perfume arrives damaged:
Don't accept delivery if box is visibly damaged
If accepted, take photos within 48 hours
Contact us: [limitedscents@gmail.com] or [+91-9323276527]
We'll provide: Free replacement OR full refund (no questions asked)
🔄 Returns & Address Changes
Change address: Only before dispatch (email us within 24 hours)
Returns: See our [Return Policy] - unopened items only
RTO charges: ₹[200-300] deducted if returned due to wrong address/unavailability
📞 Contact Us
Email: [limitedscents@gmail.com]
WhatsApp: [+91-9323276527]
Phone: [+91-9323276527]
Hours: Mon-Sat, 10 AM - 7 PM IST
❓ Quick FAQs
Q: Do you offer COD?
A: No, all orders must be prepaid for quality assurance and better pricing.
Q: When will my order ship?
A: Within 1-2 business days after payment confirmation.
Q: Can I track my order?
A: Yes! Tracking link sent via email/SMS once shipped.
Q: What if I'm not home during delivery?
A: Courier will make 3 attempts. You can reschedule or self-pickup from their office.
Q: Do you ship internationally?
A: Not currently. India deliveries only.
Free Shipping on Prepaid Orders Above ₹[999]! 🎁